ING in Russia

ING in Russia

Remote assistance systems

ING Client is the remote banking system offered by ING Wholesale Banking to its clients. This system operates on computers with installed OS Microsoft Windows® environment, can be easily installed on the company’s local area network (LAN) with simultaneous multi-users access to information and databases.

ING Online represents high-speed and convenient internet-banking channel for conducting business in Russia and Central and Eastern Europe. 

Both systems allow our clients to initiate Ruble and foreign currency payment orders, send applications for conversion and mandatory sales of export proceeds, loan withdrawal forms, free-format messages to the bank’s staff, etc. In return, the customer receives updated balance information 5 times a day (9:30 a.m., 11:30 a.m., 1:30 p.m., 3:30 p.m. and 5:30 p.m. Moscow time) for all current accounts, as well as the current status of payment instructions previously submitted to the Bank («accepted», «in process», «executed», etc). Several customized databases are automatically supported by the system, which enables clients to simplify the process of payment instruction initiation. Among the most actively used databases are Ordering Parties and Payment Details database. At the same time, the Bank automatically supports and upgrades BIC (Bank Identification Code) and Central Bank Rates databases. This enables our clients to automatically control the correctness of the beneficiary banking details, as well as to be promptly informed about Central Bank rates.

INGClient and ING Online systems use encryption software that meets strict information security requirements. This software is certified by Russian Federal authorities and allows clients to sign their instructions with digital signatures.

Both systems have different access levels set up by the Bank according to the client's request («Only balance viewing», «Payment Order Creation», etc).

The systems have friendly bi-lingual (Russian and English) interfaces and can be easily adjusted to each user’s needs.

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Associated programs and documentation