ING Group’s Wholesale Banking business unit is today one of the leading foreign financial institutions in Russia, providing services to over 1000 foreign and local corporate clients. ING Wholesale Banking has been operating in Russia since 1993 (legal name - ING BANK (EURASIA) JSC).
We aim to deliver our financial products and services in the way our customers want them delivered: with exemplary service, convenience and at competitive prices. Our mission statement is to set the standard in helping our customers manage their financial future.
ING conducts business on the basis of clearly defined business principles. In all our activities, we carefully weigh the interests of our various stakeholders: customers, employees, business relations and suppliers, society at large and shareholders. ING strives to be a good corporate citizen.
Customers and employees are central to ING’s strategy. ING Commercial Banking in Russia wants to be both the most preferred bank for our customers and a reliable partner across the business cycle, while concentrating on three shared priorities, namely:
1. Customer centricity: by delivering integrated solutions to clients and putting the customer first in everything we do
2. Operational excellence by improving process efficiency in order for operations to respond to business requirements and reduce the level of operational risk, thus offering a superior customer experience
3. Maintain the status of Top employer while delivering high levels of staff satisfaction and engagement
ING wants to build its future on sustainable profit, based on sound business ethics and respect for its stakeholders. Our Business Principles prescribe the corporate values and the responsibilities we have towards society and the environment: we act with integrity, we are open and clear, we respect each other and we are socially and environmentally responsible.